IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Jan 3, 2026 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that …

Feb 12, 2026 · ITSM is a structured approach to designing, delivering, managing, and improving IT services across their entire lifecycle. It helps align IT operations with business needs …

Jan 14, 2025 · IT Service Management (ITSM) is a strategic, process-based approach to designing, delivering, managing, and improving IT services to align with and support business …

Jun 22, 2023 · This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used …

The Global Best Practice framework for Digital Product and Service Management. AI-native by design. Practical to apply, from day one. The common language connecting Digital Product …